Terms and Conditions

  1. Order Placement
    • All orders must be placed through our website, Social media, email, or in-person.
    • A detailed description of the design, size, and quantity must be provided.
  2. Payment
    • Full payment is required at the time of order placement.
    • We accept credit/debit cards, PayPal, and cash.
  3. Design Approval
    • Customers must approve the final design proof before printing begins. Only on fully personalised designs which are requested.
    • Any changes after approval may incur additional charges.
  4. Turnaround Time
    • Standard turnaround time is 3-4 Business days from order.
    • Requested personalised designs turnaround time is 7-10 business days from design approval.
    • Rush orders are available for an additional fee and are subject to availability.
  5. Shipping and Delivery
    • Shipping fees are calculated based on the delivery location and order size.
    • We are not responsible for delays caused by the shipping carrier.
  6. Returns and Refunds
    • Custom printed T-shirts are non-returnable and non-refundable.
    • Any defects must be reported within 7 days of receiving the order.
  7. Cancellation Policy
    • Orders can be cancelled within 24 hours of placement for a full refund.
    • Cancellations after 24 hours will be subject to a 50% cancellation fee.
  8. Intellectual Property
    • Customers must have the right to use any designs or logos submitted for printing.
    • We are not liable for any copyright infringements.
  9. Privacy Policy
    • We respect your privacy and will not share your personal information with third parties without your consent.
  10. Limitation of Liability
    • Our liability is limited to the cost of the T-shirts ordered.
    • We are not responsible for any indirect, incidental, or consequential damages.

Handle with Care Instructions

  1. Washing Instructions
    • Machine Wash Cold: Use cold water on a gentle cycle. 30/40 degrees
    • Avoid Bleach: Do not use bleach or harsh detergents.
    • Turn Inside Out: Turn items inside out to protect the print.
    • Wash Similar Colours: Wash with similar colours to avoid colour transfer.
  2. Drying Instructions
    • Air Dry: For best results, hang or lay flat to dry.
    • Tumble Dry Low: If using a dryer, use the low heat setting.
  3. Ironing Instructions
    • Low Heat Only: If ironing is necessary, use a low heat setting.
    • Avoid Direct Heat: Do not iron directly on the print. Use a cloth over the printed area.
  4. Storage Instructions
    • Cool, Dry Place: Store in a cool, dry place away from direct sunlight.
    • Avoid Folding: Avoid folding items along the printed area to prevent creasing.
  5. Usage Instructions
    • Avoid Abrasion: Do not rub the printed area excessively.
    • Handle with Care: Handle items gently to maintain the quality of the print.
  6. General Tips
    • Spot Clean: For minor stains, spot clean with a mild detergent and water.
    • Do Not Dry Clean: Avoid dry cleaning as chemicals may damage the print.

By following these instructions, you can ensure the longevity and vibrancy of your sublimation printed items.